Return Policies

Non-Perishable Product Return Policy

We accept returns for any Non-Perishable** product in like new condition with the original packaging within 30 Days after receiving the order. Contact us for a return authorization number. Once we receive the return, we will process your refund within 2-3 business days to the original payment method used. Buyer is responsible for return shipping costs. Please use a shipping carrier with tracking ability to ensure it is delivered to us.


Perishable Products including Substrate Jars, Spawn Bags, Spawn Jars, Liquid Culture

We accept returns for any UN-opened items in the original packaging within 7 days after receiving the products, contact us for a return authorization number. Once we receive the return your refund will be processed within 2-3 business days to the original payment method used. Buyer is responsible for return shipping costs. Please use a shipping carrier with tracking ability to ensure it is delivered to us.

**Excludes UV-C Wands, UV-C Lights, Bonsai Flowhoods, must be unopened for return/refund.

Order Cancellation

We will be happy to cancel an order after it is placed as long as it has not been shipped. Once a shipping label is created we cannot guarantee cancellation. Please note that we ship most orders 9am CST on the next business day. Refunds take 1-2 days to process.

To cancel an order please call us directly at (800) 921-4717 11am-5pm CST or use the Live Chat button. You may also email support@midwestgrowkits.com, but for urgent matters please use Live Chat or Phone.